Refund Policy
Refund Policy
We have a 14-day return policy which only includes in-store credit or exchanges. This means you have 14 days after receiving your item to request a return. We will follow any return restrictions based on your state.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It must have NO: stains, odors, damage, alterations, missing tags, or additions. All merchandise, once received, is processed for inspection. Please be sure to check your item(s) to avoid delay or return rejection. If "signs of wear" on returned items are unfortunately found, it is our policy to return the item(s) to you. You will also need the receipt or proof of purchase with your return.
Returns will not be accepted for: orders outside of the United States; sales items; accessories or items beyond the authorized dates; and specialities orders (being that they were made especially for you; "Special Order" should be specified on the receipt). Purchases made with store credit are considered final sale. Approved return times are determined by postmark date.
To start a return, you can contact us at marisolsboutique228@gmail.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Options
Marisol's offers two options for returns that meet the aforementioned qualifications:
1) Exchanges: We offer a one-time exchange subject to merchandise availability. We have many styles and options to increase your probability. Your exchanges are limited to one. One you've chosen your replacement, your final sale is done.
2) Store Credit: Items purchased with store credit are final sale both online and in stores. These items are not eligible for return or exchange, and the item is yours. Store credit is available for in-store and online. Since store credit does not expire, you can shop and take your time.
Restocking Fee: All returns and exchanges are subject to a 10% restocking fee. This amount is deducted from your store credit to return the back to our inventory.
Shipping: The shipping cost for returning your item(s) to you is deducted from your total expense, and the charge for additional shipping is $14.99. Shipping is nonrefundable and cannot be included as part of store credit. The cost for the delivery of the item must be charged for all receiving parties to get it.
Return Authorization: Contact Marisol's by email within the 14 day (two week) time frame. For returns and exchanges, the process is the same. Inform us of what you would like to do with your exchanged item or returned item. A representative will contact you with feedback or further instruction. Please be sure to read that we will apply the stated deduction.
Please contact us for any return question at marisolsboutique228@gmail.